Apple now a day introducing everything online and reducing the physical effort to support for their product.Now Apple has introduced on option in their product page or Ask now button like you can chat with any of the staffers about the Apple product what you feel about the product and decided or not decided to buy next version of iPhone or iPad.What is doping you not to buy Apple product these are the topics we can chat or instant message or user can go complete walk through the guide in the Apple website.So this has initiated to avoid the time taken to resolve some issues from the end user and speedy action will be taken immediately when the comment has sent to the Apple staff.May be this is one of the cost cutting mechanism as well because instead of calling customer care we can chat here and solve the problem.So may the be the future of Apple customer care center will be in Apple website itself.
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